Customer Service FAQs

Have a question about our fine art prints, how to get featured on our Environmental page, or something else you came across on our website? Please see a list of customer frequently asked questions below that will hopefully offer some guidance. If your question cannot be answered by the information provided below, please feel free to send us an email by clicking the button below.

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FAQs about Ordering, Shipping, and Taxes

  • How do I order a print?

    1. Visit one of my two galleries–Gallery or Destinations–by clicking on the appropriate link at the top of the page on the main menu bar.

    2. Click on the image of the photo you desire. From there, you will be directed to the product purchase page where you can choose your print medium, size and mount type. Once you are happy with your selection, click on the light blue "Add to Cart" button.

    3. Your cart preview window will open on the right-hand side of the screen. If all of the items you are interested in purchasing are listed, click the dark blue "View Cart" button to review your order, otherwise click the ">" at the upper left-hand corner to close your cart preview window and continue shopping.

    4. If you clicked the "View Cart" button, next click the light blue "Checkout" button to purchase with a credit or debit card right on the page or "Check out with PayPal" to pay with PayPal. From there, follow the instructions to complete the purchase.

    5. Once purchase is complete, a confirmation email will be sent to confirm your order and provide details regarding next steps.

    6. Kick back and get jazzed about the stunning piece of artwork headed your way!

  • What are your shipping times?

    • Standard shipping times are 2-3 weeks. However, different print mediums have different production and shipping times, so this may vary. 

  • Do you ship internationally?

    • Yes! Please reach out to me and I can get a shipping quote.

  • What about duties and taxes?

    • All prints and products are subject to your state sales tax and shipping when applicable.

    • International collectors are responsible for all international taxes, duties, customs and fees that are associated with the purchase of fine art. 

FAQs about Fine Art Prints

  • How do I pick a print style?

    • The different print sizes, mediums and mounting styles offered for my fine art photography differ and each one offers a unique viewing experience. Here is a general guide:

      • Choose your size: 

        • Artwork should compliment the space that it will be showcased. You can contact me for a free consultation and support by clicking the "Contact Us Here!" button at the top of this page.

      • Choose your medium:

        • Metal and acrylic are great options for those that want a modern and sleek look with crisp, vibrant colors that have a three-dimensional, high-definition appearance–especially when displayed with proper lighting. It should be noted that acrylic currently holds the highest standard for fine art in the printing world.

        • Canvas has a softer look and are ideal for light and airy spaces. 

      • Choose your mount style:

        • ​Metal ​comes with three different options for mount style–inner box, standoff, and gallery. 
          • Inner box mount seems to be the most popular style. They add depth and give the print a gorgeous floating effect. ​
          • Standoff mount also provides a floating effect, but uses an anchor and barrel system to space your print from its mounting surface. 
          • Gallery mount is similar to the inner box mount with an added 2-3mm thick PVC backing along the perimeter of the print to give the it a smooth, clean look around the edges, especially when observing from an angle. 
        • Canvases are stretched over locally sourced, kiln-dried pine wood and easy to hang setup with a coated copper wire.

  • Do you offer custom sizing?

    • Sure do! If you have a wall space that needs a custom size, feel free to reach out to me to discuss by clicking the "Contact Us Here!" button at the top of this page.

FAQs about Returns/Refunds

  • What is your policy on returns and refunds?

    • Due to the nature of photography, all sales are final. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and Picturesque Fine Art sent the buyer the correct photograph) it is then considered non-refundable.

FAQs about Environmental Awareness and Featured Content

  • How can I pass along important environmental news and educational content using your Environmental page?

    • Email us at picturesquefinearts@gmail.com! We are always eager to learn more ourselves as well as help spread environmental information to others.

  • How can my organization be featured on your page?

    • We are always looking to feature organizations–no matter how big, or small–that are out there on the frontlines fighting for the protection, conservation and preservation of the environment. If you would like to be featured on our site, please contact us at picturesquefinearts@gmail.com with a short summary about your organization and what you're all about!